Microsoft Outlook – client not showing email body

Microsoft Outlook – client not showing email body


Update – Thurs 13th May 2021 – 931am – Microsoft has resolved this issue. Rebooting your computer and letting Outlook update itself should fix any problems.

If you are still having issues please call Manux on 0800 328 325


There is a world wide issue with Outlook not showing the email body text.

Until Microsoft roll out a fix, please use Outlook Web Access (OWA). You can find that in your Outlook by going in to the File > Info menu and clicking the URL ‘Access this account on the web’. Example below:

If you have issues logging in then please call Manux on 0800 328 325.



Microsoft Update

We're looking into a potential problem affecting email content within Outlook
EX255650, Exchange Online, Last updated: May 11, 2021 3:55 PM
Estimated start time: May 11, 2021 3:54 PM
Issue type
īœļIncident
Status: Investigating
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User impact
Users may be unable to view email message content within Outlook.
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Latest message, May 11, 2021 3:55 PM View history
Title: We're looking into a potential problem affecting email content within Outlook


User Impact: Users may be unable to view email message content within Outlook.


More  info: Initial reports indicate that Outlook on the web is unaffected  and users with access to Outlook on the web can view email messages  there while we work on a solution.


Current  status: We're investigating a potential issue affecting users' ability  to view email message in Outlook. We'll provide an update in 30 minutes.


Scope of impact: This issue could affect any user attempting to view an email message in Outlook.