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Support & Procurement _ Services - Hero

Reliable Support &
Smart Procurement

Expert IT support when you need it. Strategic procurement that maximises value. Technology partnerships that free up your time to focus on what matters.

ABOUT SUPPORT & PROCUREMENT

Great IT operations require two things: responsive support when problems arise and smart procurement that delivers value without vendor lock-in.

We provide both. As an extension of your team, we deliver fast helpdesk support for day-to-day issues and strategic procurement guidance that gets you the right technology at competitive prices. We source hardware and software, manage licenses, track renewals proactively and optimise your technology lifecycle handling the operational complexity so you can focus on your business.

Our vendor neutral approach ensures every decision is made in your best interest, delivering IT that runs reliably and investments that maximise value.

RESPONSIVE SUPPORT

Expert help when you need it from local engineers who understand your systems and business inside out.

  
HELPDESK & TROUBLESHOOTING

Get real answers from real experts who understand your environment and solve problems efficiently.

  
ONSITE & REMOTE ASSISTANCE

Flexible support that adapts to your needs from remote troubleshooting or onsite expertise when required.

  
PROACTIVE MONITORING

Continuous monitoring that identifies and resolves issues before they impact your business.

 

  
LIFECYCLE MANAGEMENT

Track, manage and optimise IT assets from deployment to retirement ensuring compliance and maximising value.

  
SMART PROCUREMENT

Strategic sourcing and license management that delivers the right technology at the right price.

  
Manux Solutions - Award

WHY PARTNER WITH MANUX SOLUTIONS

Proven expertise. 35+ years supporting New Zealand businesses means we've seen it all and know how to fix it fast.

Contextual support. Our certified engineers take time to understand your environment and challenges, delivering solutions tailored to your actual needs not generic troubleshooting scripts.

Proactive partnership. We don't just respond to problems we prevent them, optimise your systems and provide strategic procurement guidance that reduces risk and maximises value.

As your partner, we:

  • Take accountability for outcomes, not just ticket resolution

  • Focus on stability and prevention, not constant firefighting

  • Provide vendor neutral guidance that simplifiestechnology investment and lifecycle management
OUR APPROACH

WHO WE PARTNER WITH

We partner with leading technology vendors, so you get better prices, faster resolutions and expert guidance.

Our strategic relationships with trusted hardware, software, cloud and security providers give us access to preferential pricing, deep technical expertise and direct support channels. This means we can source the right technology efficiently, negotiate on your behalf and resolve issues quickly while remaining vendor neutral in our recommendations.

You benefit from our partnerships without the lock-in and getting reliable solutions tailored to your needs across a wide range of platforms and environments.

FREQUENTLY ASKED QUESTIONS

Do you provide IT support outside New Zealand?

Yes. Our certified engineers are based in New Zealand, but we support clients throughout the Asia-Pacific region including Australia and China. We deliver remote troubleshooting globally and coordinate onsite support through local partners where required. Contact us to discuss coverage options for your locations.
What types of IT systems and platforms do you support?

We support Microsoft 365, Azure, hybrid cloud environments, enterprise networking equipment and leading cybersecurity platforms. Our engineers maintain vendor certifications across major technology providers. If you have specific platform or system requirements, contact us to confirm support capabilities for your environment.
How do I contact the help desk for immediate support?

For immediate assistance you can reach our help desk via phone on 0800 328 325 (New Zealand only) or +64 03 977 4568 (International). For less urgent inquiries, please email support@manux.co.nz

Response times are based on our standard service level agreement.

CUSTOMER SUCCESS

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LET'S TALK ABOUT SUPPORT & PROCUREMENT

Need reliable support and procurement guidance you can count on? Let's discuss how we can help your business run smarter and more efficiently.
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